Refund policy

Returns & Refund Policy

We pack every order with care. In the rare event that something doesn't arrive as expected, here's everything you need to know about returns, exchanges, refunds and order cancellations at KidznMomz.

Last Updated: July 30, 2026

Section A — Damaged, Different or Missing Product

If your order arrives damaged, has a manufacturing defect, contains the wrong item, or is missing an item from your order, please contact us within 24 hours of delivery.

Unboxing Video — Mandatory

A clear and continuous video of the sealed package being opened for the first time is required to process a complaint related to a damaged, defective, incorrect or missing product.

Without a valid unboxing video, we may not be able to process or approve a refund, replacement or exchange request.

Also Attach 3–4 Photos

Please provide clear photographs showing:

  • The product clearly showing the damage or manufacturing defect.
  • The outer packaging with the shipping label clearly visible.
  • The complete product received.
  • Any additional images that clearly show the condition of the product as received.

How to Submit Your Complaint

Please email all relevant details, including your order number, unboxing video and photographs, to:

Email: orders@kidznmomz.com

You may also contact our customer support team regarding your return or replacement request through the contact details provided on our Website.

All complaints regarding damaged, defective, incorrect or missing products must be reported within 24 hours of delivery. Requests submitted after this period may not be eligible for a refund, replacement or exchange.

Section B — Exchange & Return Policy

Returns are accepted within 7 days from the date of delivery, provided that the product is unused, in its original condition and returned with all original tags, packaging and accessories intact.

The product must be returned in the same condition in which it was delivered. Products that do not meet the applicable return conditions may be rejected following inspection.

Returns Are Not Accepted If

  • The product has been damaged due to misuse, negligence or overuse.
  • The product is returned without its original packaging, labels, tags or accessories, where applicable.
  • The return request is raised after 7 days from the date of delivery.
  • The product was purchased during a sale, promotional offer or special campaign where returns or exchanges were not applicable.
  • The product was purchased with a freebie offer applied, where the applicable offer terms specify that the order is non-returnable.
  • The product has been altered, washed, used or otherwise changed from its original condition.

Non-Returnable Categories

For hygiene and safety reasons, the following categories may not be eligible for return or exchange:

  • Baby products, except Baby Fashion, where applicable.
  • Products classified as hygiene-sensitive items.
  • Comforters under the Home category.
  • Any other product specifically identified as non-returnable on the product page or at the time of purchase.

The return and exchange eligibility of a product will be determined based on the applicable product category and the conditions stated on the Website at the time of purchase.

Section C — Refund Timeline

Refunds are initiated after the returned product has been received by our team and successfully passes the applicable quality checks.

Once the return is approved and cleared, the eligible refund amount will be credited to your original payment source within 7 business days of receiving and approving the returned product.

1. Return Picked Up & Received

Our delivery or logistics partner collects the approved return, and the returned product is received at our designated facility or warehouse.

2. Quality Check

The returned product is inspected to verify its condition, including the original product condition, tags, packaging and applicable accessories.

3. Refund Initiated

Once the product successfully clears the quality check and the return is approved, the eligible refund is initiated to the original payment source within the applicable refund timeline.

Cash on Delivery Orders

For eligible Cash on Delivery orders, you may receive a refund link through your registered email address or mobile number.

Please provide the requested bank account details accurately and promptly through the secure refund process to help us process your refund without unnecessary delay.

Refund processing times may vary depending on your bank, payment service provider or financial institution.

Section D — Order Cancellation

Before Shipping — Pre-Dispatch

You may request cancellation of your order before it is dispatched from our warehouse.

You may also respond to our order confirmation or WhatsApp confirmation, where applicable, within 8 hours of placing the order to request cancellation.

If the cancellation request is successfully accepted before dispatch, the eligible refund will be processed to your original payment source within 7 days, subject to applicable payment processing timelines.

After Shipping — Post-Dispatch

Once your order has been shipped or dispatched, cancellation may no longer be possible.

If the order has already been shipped, you may contact us at:

Email: orders@kidznmomz.com

You may also refuse delivery at the time of delivery, where permitted by the delivery partner.

If the shipment is returned to us after refusal or unsuccessful delivery, the eligible refund will be processed within approximately 3–7 business days after the order is received back by us and the applicable return process is completed.

Important: Shipping or delivery charges, where applicable, may be non-refundable.

Section E — Refund Conditions

Refunds will be processed only after the applicable return, cancellation or refund request has been reviewed and approved by KidznMomz.

The final refund amount may depend on the applicable return policy, product eligibility, shipping charges, discounts, promotional offers and other applicable terms.

Any refund related to a promotional offer, discount, coupon, freebie or special campaign will be subject to the terms and conditions applicable to that offer.

If a product is found to be ineligible for return or refund after inspection, the return or refund request may be rejected.

Section F — Important Information

  • Please keep the original product packaging, tags, labels and accessories until you are certain that you will not need to return the product.
  • Please ensure that the product is securely packed before handing it over to the return courier partner.
  • For damaged, defective, incorrect or missing products, a clear and continuous unboxing video is mandatory for processing the complaint.
  • Return requests must be submitted within the applicable return period.
  • Products that are non-returnable due to hygiene, safety or category restrictions cannot be returned or exchanged.
  • Refunds are subject to successful verification and quality checks, where applicable.
  • Refunds may take additional time to reflect in your bank account depending on the payment provider or financial institution.

Section G — Need Help?

If you have any questions regarding returns, exchanges, refunds, damaged products, missing products or order cancellations, our customer support team is here to help.

Business / Brand Name:
KidznMomz

Website:
https://kidznmomz.com/

Email:
orders@kidznmomz.com

Business Address:
A-1001, Tower-3, 10th Floor,
NX ONE, Noida Extension,
Uttar Pradesh – 201318, India

Please include your order number and relevant details when contacting us so that we can assist you as quickly as possible.

KidznMomz
A-1001, Tower-3, 10th Floor,
NX ONE, Noida Extension,
Uttar Pradesh – 201318, India