Shipping policy
Shipping Policy
At KidznMomz, we are committed to delivering your orders safely and on time. Please read the following Shipping Policy to understand our order processing, shipping and delivery procedures.
Last Updated: July 30, 2026
1. Shipping Availability
KidznMomz currently offers shipping across India to locations that are serviceable by our delivery partners.
Delivery availability may depend on the PIN code entered at checkout. If your location is not serviceable by our logistics partners, we may not be able to process or deliver your order to that address.
2. Order Processing Time
We generally process and dispatch orders within 1–3 business days after the order has been successfully placed and payment has been confirmed, where applicable.
Orders are processed during our regular business days. Orders placed on weekends or public holidays may be processed on the next business day.
In some cases, order processing may take longer due to product availability, high order volumes, promotional events, public holidays or unforeseen circumstances.
3. Delivery Time
Once your order has been dispatched, it is generally delivered within approximately 5–7 business days, depending on the delivery location and courier service availability.
Delivery timelines are estimates and may vary depending on your location, courier partner, weather conditions, public holidays, transportation delays and other circumstances beyond our reasonable control.
We continuously strive to deliver your products as quickly as possible. However, unforeseen circumstances may occasionally cause delays. In such cases, we will make reasonable efforts to keep you informed.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Shipping charges may vary depending on the delivery location, order value, product type and other applicable factors.
Any shipping charges applicable to your order will be clearly communicated during the checkout process.
5. Cash on Delivery (COD)
Cash on Delivery may be available for eligible products and serviceable delivery locations.
COD availability may depend on the delivery PIN code, order value, product eligibility and other operational conditions.
Additional COD charges may apply to certain orders, where applicable. Any applicable COD charges will be displayed during checkout.
6. Prepaid Orders
We may offer prepaid payment options through available payment methods, which may include credit cards, debit cards, UPI, mobile wallets and other payment options supported at checkout.
Orders will be processed after successful confirmation of the payment.
7. Order Tracking
Once your order has been dispatched, you may receive shipping and tracking information through your registered email address, mobile number or other communication channels provided at the time of placing your order.
You can use the tracking information provided by us or our logistics partner to track the status of your shipment.
Tracking information may take some time to become active after the order has been dispatched.
8. Delivery Attempts
Our delivery partners may make multiple attempts to deliver your order to the address provided by you.
Please ensure that the shipping address, PIN code and contact information provided during checkout are accurate and complete.
If the delivery partner is unable to deliver the order due to an incorrect address, incomplete address, unavailable recipient, refusal to accept delivery or other reasons attributable to the customer, the order may be returned to us.
9. Delayed or Undelivered Orders
While we make reasonable efforts to ensure timely delivery, KidznMomz shall not be responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters or severe weather conditions.
- Transportation or logistics disruptions.
- Public holidays or regional restrictions.
- Strikes or operational disruptions.
- Incorrect or incomplete shipping information.
- Courier partner delays.
- Government restrictions or regulatory requirements.
- Other unforeseen circumstances.
If your order is significantly delayed, please contact us at orders@kidznmomz.com with your order number so that we can assist you.
10. Incorrect Shipping Address
Please carefully review your shipping address before placing your order.
If you provide an incorrect or incomplete shipping address, please contact us as soon as possible at orders@kidznmomz.com.
We may be able to update the shipping address if the order has not yet been dispatched. Once an order has been shipped, we may not be able to change the delivery address.
KidznMomz may not be responsible for delivery failures resulting from incorrect or incomplete information provided by the customer.
11. Damaged Package or Product
If your package appears damaged at the time of delivery, please carefully inspect the package before accepting it, where possible.
If you receive a damaged, defective, incorrect or missing product, please contact us within 24 hours of delivery.
For complaints related to damaged, defective, incorrect or missing products, a clear and continuous unboxing video of the sealed package being opened for the first time is mandatory, along with clear photographs of the product and outer packaging.
For complete information regarding damaged products, returns and refunds, please refer to our Return and Refund Policy.
12. Order Cancellation After Dispatch
Once an order has been dispatched, cancellation may no longer be possible.
If the order has already been shipped, you may contact us at orders@kidznmomz.com.
You may refuse delivery at the time of delivery, where permitted by the delivery partner. If the shipment is returned to us, the applicable refund will be processed according to our Return and Refund Policy.
Shipping or delivery charges, where applicable, may be non-refundable.
13. Contact Us
If you have any questions regarding shipping, delivery, tracking or your order, please contact us using the details below.
Business / Brand Name:
KidznMomz
Website:
https://kidznmomz.com/
Email:
orders@kidznmomz.com
Business Address:
A-1001, Tower-3, 10th Floor,
NX ONE, Noida Extension,
Uttar Pradesh – 201318, India
For any shipping or delivery-related assistance, please email us at orders@kidznmomz.com and include your order number.